Terms and Conditions

Please read these Terms carefully before you use Sherpr, since by using Sherpr you agree to these Terms, which is a legal agreement. If you use Sherpr as a representative of an organisation, you agree to these Terms on behalf of that organisation.

You can contact us by telephone +44 (0) 2039506616 or email support@sherpr.com

We may contact you by telephone or any other contact details you have registered in your account with us.



It is your responsibility to test your equipment at the event. You agree that once you have received your equipment then you are accepting the equipment back to you in an acceptable condition.

After the Event for outbound delivery of your items if you are not present within the designated location and agreed time periods SHERPR will hold you item for up to 30 days waiting for you to re-arrange delivery of your items either through SHERPR or a 3rd Party, you will be responsible for all additional costs incurred. If you do not arrange delivery of your items within 30 days of the failed delivery SHERPR will dispose of the items in any way they deem fit


If you wish to alter any details of a confirmed booking, once you have received your labels or similar confirmation from SHERPR we will do our best to accommodate the changes. Any and all cost incurred by us meeting any amendment requests together with a nominal admin fee of £25 per person, will be passed on to you.

If you, or any of your party needs to cancel, then the first named person on the booking must advise us in writing as soon as possible. The customer will receive a full refund if cancellation is 60 days prior to the event, if the cancellation is made less than 60 days prior to the vent no refund will be issued. The cancellation will only be effective from the date that the cancellation is received in our office. Insurance premiums and amendment fees are not refundable in the event of your cancellation.

Every effort will be made to provide our service as advertised. Regrettably, it may sometimes be necessary for us to make alterations to the service both before and after your booking has been confirmed and we reserve the right in our absolute discretion to do so. We may also at any time, at our absolute discretion and without notice, refuse to provide our Services to anyone or terminate or suspend your account and our Services.


Items are only insured if the customer has purchased insurance directly through SHERPR and all conditions of the Insurance Policy as laid out below are met. SHERPR’s Freight Liability Insurance is provided by 100% Various Underwriters at Lloyd’s of London via The Fiducia MGA Co. Ltd.



But excluding shipments to Afghanistan, Burundi, Democratic Republic of Congo (DRC), Cameroon, Central African Republic, Chad, Eritrea, Guinea, Iran, Iraq, Lebanon, Libya, Mali,

Niger, North Korea, Sierra Leone, Somalia, Sudan, South Sudan, Syria, Yemen, Zimbabwe.


£50 any one loss but £50 any one error or series of errors which are repetitions of or represent the continuation of an original error


£5,000 being the total contents of any one shipping box and including the price of the box where applicable.


SHERPR offers full responsibility liability insurance where the owner of the Goods has provided a valued inventory of the Goods to be shipped and have acknowledged they have read and agreed to the full insurance conditions that are covered by this insurance.

This information is to be retained by the Insured and made available to Insurers in the event of a claim.

Cover is subject to the Goods being shipped in suitable boxes provided by SHERPR or comparable packaging provided by the customer, at SHERPR’s discretion.

2.4.1 GOODS

The Limit not only includes Sports Equipment but all other general items placed in the shipping box by the customer such as clothing or other similar items. Please see 6.9 Excluded and Restricted Goods.


In the event of total loss the declared value will be the maximum amount recoverable under this insurance, subject to the deduction of the applicable excess. In the event of partial loss the value will be the declared value less any reasonable allowance for salvage or contribution by the owner.

In regard to a pair or set if it is reasonable for the lost/damaged item(s) to be replaced individually then this insurance will only pay for the said lost or damaged item(s) and not for the entire pair or set.

If it is not possible or reasonable to replace an individual item then provided that the declared value represents at least the total value of the pair or set then such pair or set shall be deemed a total loss.


The customer shall be covered from the point the of collection of their Goods by the carrier and the coverage will be terminated on delivery to the specified destination whether or not received and/or signed for by the owner.


This insurance covers the Insured’s legal liability for physical loss or damage to Goods in Transit which has been increased to the basis of Full Responsibility.

The additional following exclusions apply to this insurance; loss, damage or expense attributable to wilful misconduct of the Goods owner or person making a claim against the Insured ordinary leakage, ordinary loss in weight or volume or ordinary wear and tear of the Goods loss, damage or expense caused by insufficiency or unsuitability of packing or preparation of the Goods other than by the Insured or their servants or agents.

We are not liable for any loss of profits, loss of business, depletion of goodwill or similar losses or pure economic loss, or for any special, indirect or consequential loss costs, damages, charges or expenses however arising and our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of under these Terms shall be limited to the price you paid for the Services in relation to which the claim arose. You acknowledge that this limitation is reasonable.

However goods packed in a conventional manner into the shipping carton provided will not be classed as insufficient or inadequate for the purpose of this clause loss, damage or expense caused by inherent vice or nature of the Goods loss, damage or expense proximately caused by delay even though the delay be caused by a risk insured against loss, damage or expense due to mechanical or electrical derangement, oxidisation, discolouration or rust unless caused by fire or accident to the carrying vehicle.

Excluding breakage, chipping, bruising, scratching, denting, bending and marring unless reasonably attributable to a transit peril. loss, damage or expense due to depreciation, moth, vermin, mildew, sweat, spontaneous combustion or gradual deterioration or any process of cleaning, repairing or restoring the goods any loss of use or consequential loss confiscation, nationalisation, requisition or destruction of or damage to any property or goods by or under the order of any government or public or local authority.

We are not liable if prevented or delayed from starting, carrying out or completing any of the services because of a strike, lockout, labour dispute, weather conditions, traffic congestion, mechanical breakdown or obstruction of any public or private road or highway or any other cause beyond our control. You agree that we are not liable for any delays or failure in performance of any part of the Services, from any cause beyond our control.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes our liability (i) for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or (ii) for fraud or fraudulent misrepresentation.

We have a duty to select the suppliers/subcontractors of the services making up your booking with us with reasonable skill and care. We have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you have been caused. Therefore, providing we have selected the suppliers/subcontractors with reasonable skill and care, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents.

Please note that we do not offer refunds or partial refunds for delayed or non deliveries that is the fault of the courier. Any successful claims will be paid out in GBP.

By continuing without opting for full compensation, you acknowledge and agree that:

You understand and are aware of the limit of our liability for the packages
You have checked the article against the Restricted Items List
The restricted list is only indicative. If you have an item that is similar to or could be confused with an item on the list then you should check with us before booking and sending the item.
You accept that the responsibility for checking your item against this list is yours and yours alone
You will ensure that in the event of a damage claim to all or part of your consignment, the whole consignment will not be moved, by any means, from the original delivery address
You will ensure that all parcels are packaged safely and securely in a manner appropriate for the item being sent
You will ensure that all packages are correctly and clearly labeled
You will ensure that the receiver will accept all packages. A rejection may cause a delay or return of your items
If we pay out on a successful claim we retain the right to the contents of the packages to deal with (sell or destroy for example) as we, in our sole discretion, see fit.

In order to ascertain the extent of our liability above, we shall require proof of the value and weight of the entire Consignment and any part or parts of it which make it up and you must ensure that, prior to our collection of the Consignment, you have a record of these. For the avoidance of any doubt, we shall only be liable for the replacement value of the Consignment and not for any sums that would amount to profit on the Consignment or applicable value added tax (or like tax) on such profit.

We shall not be liable to you under any circumstances for any loss or damage unless you notify us by the Contact Us page (via our website) or on claims@SHERPR.com for the claims procedure within:

14 days of delivery of the Consignment in the case of damage to all or part of a Consignment or loss of part of a Consignment; and in all other cases (including, but not limited to, loss of the whole of a Consignment) within 28 days from when the Consignment was collected or received by us.
For any customer service complaints, within 14 days of your delivery date it will be handled by the customer service department and you should receive a response within 28 working days.

Once your claim has been accept the details of your claim will be passed on to SHERPR’s underwriters who will handle the claim on behalf of SHERPR.

If you wish to contact SHERPR Global Ltd. by telephone, please call +44 (0)20 395 06616. All other contact information is available at www.sherprevents.com.